Travis Perkins serves both trade professionals and DIY customers, with Travis Perkins Big Trade Deals, Benchmarx Deals, and Travis Perkins Exclusive Deals running year round. New app users get 10% off their first order through the TP App and free tra... Read More
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Travis Perkins is one of the UK’s builders’ merchants. Travis Perkins serves both trade professionals and everyday DIY customers. Travis Perkins offers a range of items. The range includes timber, tools, kitchens plumbing supplies, landscaping materials and general building essentials. These items can be bought in‑branch or online at travisperkins.co.uk. Because Travis Perkins serves customer types the savings you can get will differ. A trade account holder, a logged‑in customer and a guest checkout customer may all see different pricing, delivery thresholds and promotions. Current Travis Perkins offers are listed above. Check the terms attached to each offer before ordering because eligibility, minimum spend and promotional windows vary.
Visit travisperkins.co.uk, or open the TP App if you're using a mobile-only promotion.
Add your products to the basket. If you're shopping as a trade account holder, make sure you're logged in first, since trade pricing is applied automatically and separately from promo codes.
At checkout, find the promo or voucher code field.
Paste your code exactly as shown — copying and pasting is safer than typing manually, since codes are often case-sensitive.
Click "Apply" and check that the discount is reflected in your order total before paying.
A couple of things worth knowing before you check out: some Travis Perkins promotions are restricted to the TP App and won't work on the desktop or mobile website, and some promotional terms are quoted ex-VAT rather than inc-VAT so a stated minimum or maximum spend may not match what you see on your VAT-inclusive basket total. It's worth reading the specific terms of a code rather than assuming it applies the same way as a previous offer you've used.
A code not applying at checkout is usually down to one of a few things:
The code has expired. Travis Perkins promotions, particularly app-based and category-specific ones, tend to run for a fixed promotional window rather than indefinitely.
The offer is channel-restricted. Some codes only work through the TP App and won't apply if you're checking out on the website, or vice versa.
It's a single-use, first-order code. Welcome or first-order offers are usually tied to a specific account and can't be reused on a second order.
Your basket doesn't meet the minimum spend. Some offers require a minimum order value, and this is occasionally quoted ex-VAT, which can catch people out if they're only looking at their VAT-inclusive total.
There's a typo. An extra space or a mistyped character is one of the most common reasons a code fails.
The product isn't eligible. Certain categories, including Tool Hire, Benchmarx kitchens and joinery, and supplier-delivered items, sometimes sit outside a general promotion's terms, since they can be run as separate businesses or programmes within the Travis Perkins Group.
If you've checked all of these and the code still won't apply, it's worth confirming directly with Travis Perkins that the promotion is still live, since offer pages can occasionally lag behind an expired in-store or app promotion.
Travis Perkins isn't a trade-only retailer; anyone can shop and buy in-branch or online. That said, setting up a free trade account is one of the more genuinely useful ways to save if you're ordering regularly, since it unlocks personalised trade pricing, access to bulk buy deals, and account-specific promotions that aren't available to guest or standard retail customers. If you're a tradesperson placing frequent orders, it's worth registering an account before comparing prices, since the "public" price shown to a guest checkout may not reflect what you'd actually pay as a trade account holder.
For selected products, Travis Perkins offers a TP Direct delivery service with next-working-day delivery if you order before 6pm. Delivery on TP Direct orders is typically free above a lower threshold (around £25 inc VAT), with a smaller delivery charge below that. This is a separate service from standard branch delivery, so it's worth checking at checkout which delivery method applies to your order, since thresholds and speed can differ.
Many in-stock products are available for Click & Collect at participating branches, with some orders ready within about an hour of being placed. This can be a useful option if you need materials quickly and don't want to wait on a delivery slot, or if you'd rather avoid a delivery charge altogether on a smaller order.
Delivery charges at Travis Perkins depend on your account status, the type of delivery, and whether the product ships from a branch or directly from a supplier:
Guest customers (branch delivery): Orders under £150 inc VAT typically incur a delivery charge; orders over £150 inc VAT generally qualify for free delivery.
Logged-in account customers (branch delivery): The free delivery threshold is lower and from £100 inc VAT.
Supplier-delivered products: Delivery charges for these are usually calculated at checkout, since they depend on the specific supplier and product, and may not follow the standard branch delivery thresholds.
TP Direct orders: Have their own delivery terms, with free delivery typically available above a lower threshold and next-working-day delivery on eligible orders placed before 6pm.
Because thresholds differ by account type and delivery method, it's worth checking your basket at checkout rather than assuming a single flat delivery rule applies to your order.
Travis Perkins' return and cancellation terms vary depending on how and what you purchased, so it's worth understanding which category your order falls into:
Consumer cancellation rights generally give you a period after delivery (commonly around 14 days) to cancel an order under standard consumer protection rules, separate from the retailer's own goodwill returns policy.
Standard returns for many unused, resellable products may be accepted within a longer window, though this can vary by product type so always check the returns information for your specific item.
Restocking and collection charges may apply to certain returns, particularly on bulkier or made-to-order items, so it's worth asking about this before returning something you're not confident about.
Excluded products, including personalised items, cut-to-size materials, perishable goods, and certain supplier-direct or made-to-order products are typically not eligible for standard returns at all.
Proof of purchase is required for any return or refund, and approved refunds are issued back to the original payment method.
Given how much this varies by product and purchase type, it's worth checking the specific returns terms for your order rather than assuming a single blanket policy applies.
Corporate Head Office: +44 (0)1604 752424
Investor Relations: +44 (0)1604 752424
Media Enquiries: msmarketing@travisperkins.co.uk
Customer Help Centre: Available through the Travis Perkins website
Branch Support: Available at your local Travis Perkins branch
Trade Account Queries: Dedicated support available for trade account holders
Online Contact Form: Available via the official website